Privacy Policy

This Policy was last reviewed and updated on: 24 February 2026.

Migration Ways values and respects the privacy of the people we deal with. Migration Ways is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 

What is personal information? 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. 

What personal information do we collect? 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. 

The personal information we collect about you may include: 

• Name; 
• mailing or street address; 
• date of birth; 
• email address; 
• phone number;
• passport information;
• visa information;
• bank information.

Under certain circumstances, Migration Ways may need to collect sensitive information about you. This might include any information about your racial or ethnic origin, membership of a trade union or other professional body, sexual preferences, criminal record, or health information. 

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

If you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you. 

How do we collect your personal information? 

We collect your personal information directly from you when you: 

• interact with us over the phone; 
• interact with us in person; 
• interact with us online; 
• participate in surveys or questionnaires; 
• attend a Migration Ways event; 
• subscribe to our mailing list; 
• apply for a position with us as an employee, contractor or volunteer; 
• book appointments.

Collecting personal information from third parties 

We may also collect your personal information from third parties or through publicly available sources. However, this will only happen as a last resort—we will always ask for your information from you first and foremost.

How do we use your personal information? 

We use personal information for many purposes in connection with our functions and activities, including the following purposes: 

• provide you with information or services that you request from us; 
• deliver to you a more personalised experience and service offering; 
• improve the quality of the services we offer; 
• internal administrative purposes; 
• marketing and research purposes; 

Disclosure of personal information to third parties 

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to the Department of Home Affairs.

Transfer of personal information overseas 

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in New Zealand. 

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: 

• you have given us your consent to disclose personal information to that third party; or we reasonably believe that:
• the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
• the law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information? 

Migration Ways will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: 

• having a robust physical security of our premises and databases / records; 
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; 
• having technological measures in place.

Online activity 

Website analytics 

Our website uses GA4 and Meta Pixel to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing 

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including emails and phone calls, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. 

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication, or contacting us using the details set out in the “How to contact us”.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

How to access and correct your personal information

Migration Ways will endeavour to keep your personal information accurate, complete and up to date. 

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 business days. We will deal with such a request by following the procedure outlined below: 

• Emailing management@migrationways.com.au

Links to third party sites 

Migration Ways website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 

Inquiries and complaints

For complaints about how Migration Ways handles, processes or manages your personal information, please contact management@migrationways.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint. 

Please allow up to 7 business days for Migration Ways to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Migration Ways’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. 

How to contact us 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

• Email: management@migrationways.com.au
• Contact number: +61370463958